CONSIDERING that the contract stipulates that a service level agreement is a condition precedent for the extension of the contract; and this last point is critical; Service requirements and vendor functions are changing, so there needs to be a way to ensure that the SLA is updated. Before subscribing to an IT department, the SLA must be carefully evaluated and designed to achieve maximum service value from the perspective of end users and the business. Service providers should be mindful of the differences between in-house production and customer-oriented results, as these can help set service expectations. . . .